Lisa Grove Above & Beyond Admin

Hi! I’m Lisa and I run Above & Beyond Admin Services

 

I have over 15 years’ experience as a VA and EA. I’m trained in Business Administration, Bookkeeping, Customer service, International Trade and Service, and Project management.

Business owners are often overstretched or too caught up in running their business, rather than growing it. From my experience, the top three administration issues business owners tend to come to me with, are:

 

📋 Having an inbox that looks like the GDP of a small country

📋 Adopting the easy solution rather than the most efficient, cost-effective one

📋 Allowing ‘nice-to-do’ tasks overwhelm business-critical activity

📋 Tech overwhelm, stopping them from implementing what’s needed to grow their business

I enjoy helping people recognise and overcome these common challenges. I am genuinely as dedicated and as loyal to your business as you are. I pride myself on going above and beyond ‘the norm’, always looking for opportunities to go the extra mile.

Before moving into the EA and VA field, I was a global account manager for a large logistics company. I co-ordinated end to end logistics solutions for many blue-chip companies, including those in the Military, Aerospace and Retail sectors. I was fortunate to have my efforts recognised, and was awarded Runner Up BIFA Young Freight Forwarder of the Year, UKACC Customer Service Agent of the Year and the YRC President’s Award Winner.

As a business owner myself, I have been fortunate to work with a variety of different business across many sectors. This has given me an insight into many different systems and structures, what works and what doesn’t!

I loved the diversity of the customer-facing roles – which were fast-paced, required quick thinking and a proactive approach; but it was my attention to detail and drive for accuracy that moved me into executive assistant and system development roles.

It’s a combination of the two areas that have led me to create and develop Above & Beyond Admin Services.

 

From one-off support, to project implementation and ongoing support, I love making a difference. For me the most rewarding roles are those where I get to build a long-lasting relationship, providing on-going support and being part of the success and growth of that business. For me, those clients become far more than ‘just’ clients.

Photography by Kate Hardy at www.geckobridal.co.uk